Terms of Service

These terms apply to booking requests and catering services provided by Urban Flame Hibachi via urbanflamehibachi.com. By submitting a booking request or confirming a date, you agree to these terms.

Bookings & deposits

A $50 deposit reserves your event date and is credited toward your final balance. The deposit is refundable if the event is cancelled more than 72 hours before the scheduled event time. Cancellations made within 72 hours of the event are non-refundable. One reschedule may be allowed, subject to availability. The remaining balance and accepted payment methods will be confirmed when your booking is finalized.

Pricing & estimates

Package prices, kids rates, travel fees, and minimums are listed on our Menu and FAQ pages and may be updated. Final totals are confirmed with you before the event based on guest count, package, location, and add-ons.

Cancellations

A $50 deposit reserves your event date and is credited toward your final balance. The deposit is refundable if the event is cancelled more than 72 hours before the scheduled event time. Cancellations made within 72 hours of the event are non-refundable. One reschedule may be allowed, subject to availability. If you need to cancel or reschedule, contact us as soon as possible at info@urbanflamehibachi.com or by phone.

Guest responsibility

Hosts must provide a safe, suitable cooking area and accurate guest counts and dietary needs in advance. We reserve the right to decline unsafe setups or conditions outside the scope of our service.

Contact

Questions about these terms? Email info@urbanflamehibachi.com.

Effective as of 1 January 2025.